Dhundhlo (SMC-Private) Limited, a company incorporated in Pakistan (“Dhundhlo”) sells online services to shops: the Pro tools, the work of the Dhundhlo Team (Team and Business), and setting up a shop for its owner. Nothing is shipped, so there is no delivery charge and nothing to send back.
Refunds are explained in the Refund & Cancellation Policy. Orders placed with a shop are covered in section 5 below.
1.When each service starts
- Pro: Pro switches on for your shop when your payment is confirmed. Your paid period is counted from the day the invoice is made. Until 8 January 2027 every shop has Pro free, so if you pay before then, your paid period starts on 8 January 2027 and you never pay for free time.
- Team and Business: on the work start date written in your order. For Launch 20, work starts by 15 November 2026; if it has not started by 20 November 2026, you get a full refund.
- Setup done for you: as the pricing page explains. For a Launch 20 shop, setup is included.
2.How you receive it
- Pro tools: in your shop’s dashboard and on your shop’s website.
- Team and Business work: in the “Dhundhlo Team” chat in your Messages, and on your shop.
- Receipts and invoices: in your dashboard’s Billing tab, and by email if we have your address.
3.Changing plan (exchanges)
A service is “exchanged” by changing plan. This is how it works today:
- Basic to Pro: any time, from your dashboard (“Upgrade to Pro”), monthly or yearly.
- Monthly or yearly, before you pay: choose the other one, and the unpaid invoice is replaced by the new one.
- After you pay: your paid period runs to its end. It is not shortened, and the unused part is not refunded, except as the Refund & Cancellation Policy says. The next invoice is for the same plan; if you want a different one next time, write to us before it is due.
- Pro to Basic: do not pay the next invoice, or tell us. Pro stays on until the end of your paid period; then your shop moves to Basic. Nothing is deleted.
- Team and Business: each includes Pro until its end date. To move between them, write to us; we tell you the price in writing before anything changes.
- Bought through Google Play: change or cancel it in Google Play.
4.Cancelling
You can cancel any paid service at any time: tell us, or do not pay the next invoice. The service ends with the period you have paid for. Whether any money comes back is set out in the Refund & Cancellation Policy.
5.Orders from shops: delivery, exchange and returns
When you buy something from a shop you found on Dhundhlo, or on a shop’s own website, the shop is the seller. Delivery, exchanges, returns and refunds are between you and the shop, and the shop is responsible for them (our Terms, section 18). Dhundhlo does not deliver shop orders and does not hold the goods.
Before you buy, ask the shop how it delivers, and what its exchange and return rules are.
If something goes wrong, contact the shop first. If it does not put it right, tell us through Report or our Complaints page.
What we can do: ask the shop to answer you, warn it, hide a listing, or suspend or remove the shop if it breaks our Terms. What we cannot do: we are not the seller, so we cannot deliver the goods or make the refund ourselves.